FAQ

Have questions? We have answers.

Orders & Shipping

Where is my order?

Once your order ships, you’ll receive tracking details by email. Most orders leave our warehouse within 1–2 business days.

Do you offer free shipping?

Free ground shipping is available on orders over $100 shipping to the contiguous United States.

Can I change or cancel my order?

Contact our comfort experts as soon as possible and we’ll do our best to help before fulfillment begins.

What is your return policy?

Most SNOVST products can be returned or exchanged within 365 days. Final sale items and gift cards are excluded.

How do I start a return?

Use your order number and shipping ZIP code, or contact support for help.

What’s the difference between Classic and Luxe?

Classic Percale is crisp, cool, and matte. Luxe Sateen is buttery smooth, warmer, and subtly luminous.

How should I wash my sheets?

Wash cool with like colors using gentle detergent, then tumble dry low. Avoid bleach and fabric softener.

Do you offer fabric swatches?

Selected fabrics and colors are available as swatches through our comfort experts.